In my case, the users status updated to available whilst in the browser, but when closing it reverted back to ‘offline’. Just ask the user to login to and verify if their status changes. In my experience Microsoft generally advise logging in via the browser to either a) clear whatever cache is causing the status to get stuck, or b) verify it is a local issue and not one with the Teams app. In my users case this did absolutely nothing, didn’t change the status within the Teams app whatsoever. Try resetting your Teams status to set it back to available.

Press your photo icon > click on your status > reset status.

/available in the search bar within the Teams app, or.

However I’ll summarise what I tried to do (and failed), before finally resolving the issue. So I wrote a post last year, in which I covered many of the troubleshooting steps involved in getting set up with the desktop app. The image above is an example of how a users status was set to ‘offline’, whilst team mates in their chat were showing as ‘offline also, and active participants in a chat also showing as ‘offline’. I dealt with one user for whom this issue was particularly persistent, their status was stuck as ‘offline’ 100% of the time in Teams, but also Teams showed all their colleagues status as ‘offline’ too.

There is an amount of information if you search for it online, but I couldn’t find a definitive answer on how to resolve it through my googling. I recently had several instances of users Teams status either being slow to update, or in some cases showing as ‘offline’ or unavailable. Remember to quit and reopen Teams to reflect your updates.Ĭhanging your preferred language and region in Teams also updates your time and date format.This post details a potential issue observed with Teams user status, some considerations and how it the issue was resolved. Next, select Region and choose your preferences. To set date and time preferences on a Windows device, select Settings > Time & Language.

To set date and time preferences on MacOS, select System Preferences > Language & Region. For example, if your device's display language is set to English (United States), the date and time in Teams will display the format used regionally in the US. Teams will reflect the same date and time format as your device's language, date, and time settings. Select Settings and more to the left of your profile picture at the top of the app, then select Settings > General and go to the Language section. There’s even a link to download the mobile app. You can change your picture, status, themes, app settings, notifications, or language, access keyboard shortcuts, and more. To see or change your Teams software settings, select your profile picture at the top of the app.

Microsoft teams desktop app settings